Month: November 2014

Preparation

I am preparing for tomorrow’s post,  If there are any specific categories my followers would like to read about,  don’t hesitate to let me know!

Teaching a New Dog Old Tricks and the Importance of Morale – Part 2 of 2.

Morale is as important if not more important in the casino industry than any other industry. The dynamics of this is so deep that it is a must to have a solid protocol in writing for all aspects of the business. Keeping guests happy… Continue Reading “Teaching a New Dog Old Tricks and the Importance of Morale – Part 2 of 2.”

Teaching a New Dog Old Tricks and the Importance of Morale – Part 1 of 2

Customer Service is not easy for everyone.  On the same note, some patrons want to be treated much differently than others.  This applies to both ends of the spectrum.  Some employees have a natural knack to provide 100% excellent customer service while others have… Continue Reading “Teaching a New Dog Old Tricks and the Importance of Morale – Part 1 of 2”

Announcement of Next Post

Teaching a new dog old tricks and the importance of morale.  The next post will be in two parts. The first will consist of my thoughts on training employees to provide the best possible customer possible and how difficult it can be to select… Continue Reading “Announcement of Next Post”

@wellingtonchaz

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Communication

This post deals with a major component of a company’s success in overall customer service. Communication is vital and a lag in this communication could mean losing a loyal guest or a potential loyal guest. Much of the information flow concerning players comes from… Continue Reading “Communication”

Next Post!

I am really excited about the next post! Coming soon!

In Remembrance

Today the Hospitality Industry puts to rest one our own.  ERIC GREEN (1967 –  2014) in Honor and Remembrance of Eric. You will be missed by all.  This is the link for information concerning services. http://m.legacy.com/dignity-memorial/obituary.aspx?n=Eric-Green&lc=1009&pid=172977536&uuid=37fff9c0-0413-42e7-b6a0-d035a42cc8c9