The 5 – 10 Rule.
The 5 10 Rule is known far and wide in the hospitality industry. However, many employees fail to continuously practice this simple yet crucial customer service skill.
When a guest arrives at the doors, there is an expectation of being treated well. The 5 – 10 Rule which properly acknowledges a guest sets the stage.
Within 5 ft. Of a guest, eye contact and a verbal greeting is required and within 10 feet eye contact and visual acknowledgement is required.
This acknowledgment is very appreciative to the guest and let’s them know that the property practices these skills. This allows the guest to be less hesitant when asking for assistance.
Practice the 5 – 10 Rule!!