It is everyone’s responsibility to practice due diligence when proactively anticipating the needs of a guest.
There are a few situations in which the guest is hampered by incorrect information. However, when the information is not actively seeked and a guest is hampered or delayed, the integrity of the employee and the company suffers.
Examples are special betting limits, ability to have a reserved game, special privileges, and/or reservations.
I will get into this more as the blog continues to grow.