Customer Service 101

Posted on 10/16/2014 by

Leave a Comment

Due Diligence

It is everyone’s responsibility to practice due diligence when proactively anticipating the needs of a guest.

There are a few situations in which the guest is hampered by incorrect information. However, when the information is not actively seeked and a guest is hampered or delayed, the integrity of the employee and the company suffers.

Examples are special betting limits, ability to have a reserved game, special privileges, and/or reservations.

I will get into this more as the blog continues to grow.

Category: Hospitality In-Depth

Leave a Reply

Fill in your details below or click an icon to log in:

Gravatar
WordPress.com Logo

You are commenting using your WordPress.com account. ( Log Out /  Change )

Google photo

You are commenting using your Google account. ( Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. ( Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. ( Log Out /  Change )

Cancel

Connecting to %s

Follow Hospitality In Motion on WordPress.com
%d bloggers like this: